Technician performing technical support training on a laptop

IT FOUNDATIONS

Value: $3,500

Scholarship funding helps make this opportunity available to eligible Mid-South residents for $250.

IT support training student smiling in black cap

Quick Facts

Summary icon for A+ Certification training checklist.

Launch your career with computer hardware, operating systems, troubleshooting, and technical support.

Skills learned in IT Support Training and A+ Certification.

Technical Support

Computer Hardware

Operating Systems

Networking

Troubleshooting

11 Weeks

Monday - Thursday

132 course hours

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Course Overview

IT Foundations prepares students for the CompTIA A+ certification, one of the world's most recognized credentials for entry-level IT support professionals. This instructor-led course develops the technical knowledge and hands-on experience needed to install, configure, troubleshoot, and support today's computer systems and devices.

Through lectures, demonstrations, and hands-on labs, students gain practical experience with computer hardware, Windows operating systems, mobile devices, networking, virtualization, and cybersecurity. Whether you're pursuing a career in IT support, help desk, cybersecurity, networking, or systems administration, CompTIA A+ provides the technical foundation employers expect.

Hands-on Skills You'll Build

Learning by doing is at the core of IT Foundations. Throughout the course, you'll work through real-world scenarios that prepare you for both the CompTIA A+ certification and entry-level IT support roles.

You'll build experience:

Assembling, upgrading, and repairing desktop computers
Installing and configuring Windows operating systems
Diagnosing and troubleshooting hardware and software issues
Configuring wired and wireless networks
Installing and supporting printers, mobile devices, and peripherals
Managing user accounts, files, and system settings
Applying cybersecurity best practices to secure devices and data
Using structured troubleshooting methods to resolve technical problems
Communicating technical solutions to end users

What You'll Learn

Throughout this course, you'll develop the knowledge needed to install, maintain, and support today's technology environments, including:

Computer hardware and components
Windows installation and configuration
Mobile devices and operating systems
Networking fundamentals
Virtualization and cloud computing
Cybersecurity concepts and device protection
Software installation and troubleshooting
IT operational procedures and professionalism
Technical support and customer service best practices

Certification Preparation

This course prepares students for the CompTIA A+ Core 1 and Core 2 certification exams, the industry standard for launching a career in IT support.

Upon successfully completing the course, eligible students receive:

One CompTIA A+ Core 1 certification exam voucher
One CompTIA A+ Core 2 certification exam voucher
Access to Tech901's on-site Pearson VUE Testing Center
Certification preparation materials, practice exams, and hands-on labs
Guidance from experienced instructors throughout the certification process

Tech901 encourages students to complete both certification exams within 30 days of finishing class while the material is still fresh. Earning your CompTIA A+ certification demonstrates your technical skills to employers and is required to enroll in IT Networking (CompTIA Network+), the next step in Tech901's IT Professional pathway.

While passing the certification exams is not required to successfully complete the course, students who plan to continue into advanced IT courses should make certification their next milestone.

“As both a Tech901 graduate and and employer, I’ve seen firsthand the value of certification. It creates confidence, consistency, and a workforce ready to contribute on day one.”

Tecia Marshall - ALSAC, IT Talent Development

Career Opportunities

Launch Your IT Career

CompTIA A+ is widely recognized by employers as the industry standard for entry-level IT support professionals. The technical and troubleshooting skills developed in this course prepare students for a variety of roles supporting computers, users, mobile devices, and business technology.

Common Roles

IT Support Specialist
Help Desk Technician
Service Desk Analyst
Desktop Support Technician
Computer Technician
Technical Support Specialist
Field Service Technician
End User Support Analyst
PC Support Technician

What Comes Next

IT professionals build their careers by developing specialized skills over time. After earning your CompTIA A+ certification, you can continue into IT Networking (CompTIA Network+) to build infrastructure and cybersecurity knowledge, Database Fundamentals (CompTIA Data+) to explore data and analytics, or Code 1.0 to develop programming skills for software development and artificial intelligence.

Explore the pathways below to continue expanding your technical expertise and discover where your interests can take you next.